Gold 24KT/Gram - ₹7516
Gold 22KT/Gram - ₹6885
Silver/Gram - ₹97.50
Gold 24KT/Gram - ₹7516
Gold 22KT/Gram - ₹6885
Silver/Gram - ₹97.50
0413 2915916
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At Thiaworld Jewellery (a subsidiary of BBSOCEAN Online Shopping), we strive to provide our customers with a seamless and satisfactory shopping experience. We understand that occasionally, you may need to return or seek a refund for your purchase. To ensure transparency and customer satisfaction, we have established the following refund policy:
Eligibility for Refunds:
Damaged or Defective Items: If you receive a damaged or defective piece of jewelry, please notify us within 7 days of delivery. We will arrange for a return and provide a full refund or replacement.
Wrong Product Received: In the rare event that you receive the wrong product, please contact us within 7 days of delivery. We will assist you in returning the item and provide a full refund or send the correct item.
Dissatisfaction with Quality or Appearance: If you are unsatisfied with the quality or appearance of the jewelry, you may request a return within 7 days of delivery. We will refund the purchase price after inspecting the returned item, provided it is in its original condition and packaging.
Return Process:
To initiate a return, please contact our customer support team through email, phone, or our online chat system. Our representatives will guide you through the return process.
Ensure that you have the proof of purchase, such as the order number or invoice, available when contacting us.
Return the jewelry in its original condition, including any certificates, documentation, and packaging that accompanied the product.
Please note that for hygiene reasons, earrings cannot be returned or refunded unless they are damaged or defective.
Refund Options:
We offer two refund options:
a) Full Refund: If eligible, we will refund the entire purchase amount to the original payment method used for the transaction.
b) Store Credit: Alternatively, you may choose to receive store credit, which can be used for future purchases on our website.
Return Shipping Costs:
If you need to return an item due to damage, defect, or receiving the wrong product, Thiaworld Jewellery will bear the return shipping costs.
For returns due to dissatisfaction with quality or appearance, the customer will be responsible for the return shipping fees.
Non-Refundable Items:
Custom-made or personalized jewelry items are non-refundable, as they are specially created to meet your specific requirements.
Additionally, items that show signs of wear, alteration, or damage by the customer are not eligible for refunds.
Inspection and Processing Time:
Once we receive the returned item, our team will inspect it to ensure it meets the refund eligibility criteria. The refund will be processed within 7-15 business days of receiving the return.
Communication and Customer Support:
For any questions, concerns, or assistance regarding returns and refunds, please contact our customer support team. You can reach us via email at info@thiaworld.com, office phone at +91 413 406 8916, or through our online chat system on our website.
Please note that this refund policy is subject to Thiaworld Jewellery’s terms and conditions. We recommend reviewing the complete policy on our website or contacting our customer support team for further information.
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