Gold 24KT/Gram - ₹7293
Gold 22KT/Gram - ₹6680
Silver/Gram - ₹90.00
Gold 24KT/Gram - ₹7293
Gold 22KT/Gram - ₹6680
Silver/Gram - ₹90.00
18005990916
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At Thiaworld Jewellery(a subsidiary of BBSOCEAN Online Shopping), we strive to provide you with the best shopping experience. We understand that circumstances may arise where you need to cancel your order. Please review our cancellation policy below:
Standard Products:
If you wish to cancel an order for a standard product before it has been shipped, please contact our customer support team as soon as possible. We will make every effort to accommodate your request.
If the order has already been shipped, we cannot cancel it. In such cases, you may refer to our Returns and Refunds policy for further instructions.
Customized Products:
Please note that customized products, including personalized or made-to-order items, are specially crafted according to your specifications and are unique to you.
Once you have placed an order for a customized product, cancellations are generally not accepted as production begins promptly to ensure timely delivery of your personalized item.
However, if you receive a customized product that is defective or damaged during shipping, please contact our customer support team immediately, and we will assist you with the appropriate solution.
Defective or Damaged Products:
If you receive a defective or damaged product, regardless of whether it is standard or customized, please notify us within 7 days of receiving the item.
To initiate a return or exchange for a defective or damaged product, please contact our customer support team and provide them with the necessary details and supporting documentation (such as photographs).
We will evaluate the issue and, if deemed valid, offer a replacement, repair, or refund as per our Returns and Refunds policy.
Changes to Orders:
Please review your order carefully before completing the checkout process.
Once an order is placed, we cannot guarantee that changes can be made to the order details, including product specifications, personalization, or shipping information.
If you need to make changes to your order, please contact our customer support team as soon as possible, and we will do our best to accommodate your request.
Exceptions:
In exceptional circumstances or at our discretion, we may consider cancellations or modifications to orders that fall outside the standard cancellation policy. However, such cases will be handled on a case-by-case basis, and any decision made will be final.
Communication and Refunds:
All cancellation requests must be made in writing or via email to our customer support team.
If your cancellation request is approved, we will refund the purchase amount to the original payment method used for the transaction. Please allow a reasonable processing time for the refund to be completed.
We reserve the right to modify or update this cancellation policy at any time. Please refer to the latest version available on our website or contact our customer support team for any clarifications or inquiries regarding order cancellations.
Note: This cancellation policy is specific to Thiaworld Jewellery and may not apply to third-party sellers or marketplaces where our products are available. Please refer to the respective cancellation policies of those platforms when making purchases.
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