Gold 24KT/Gram - ₹7293
Gold 22KT/Gram - ₹6680
Silver/Gram - ₹90.00
Gold 24KT/Gram - ₹7293
Gold 22KT/Gram - ₹6680
Silver/Gram - ₹90.00
18005990916
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At Thiaworld Online Jewellery (a subsidiary of BBSOCEAN Online Shopping), we want you to be completely satisfied with your purchase. We understand that there may be instances where you would like to exchange a product. Please review our comprehensive exchange policy below:
Eligibility for Exchange:
Products are eligible for exchange if they meet the following criteria:
The product is in its original condition, unused, and undamaged.
The product is accompanied by the original packaging, tags, and certificates, if applicable.
The request for an exchange is made within [insert number of days] of receiving the product.
Exclusions:
The following items are not eligible for exchange:
Customized products that have been personalized or made-to-order, unless there is a manufacturing defect.
Products that have been damaged or altered by the customer.
Earrings (for hygiene reasons), unless they are defective or damaged upon arrival.
Exchange Process:
To request an exchange, please contact our customer support team within the specified timeframe.
Provide them with your order details, the reason for the exchange, and any supporting documentation or photographs, if applicable.
Our customer support team will guide you through the exchange process and provide you with the necessary instructions.
Exchange Options:
Upon receiving your exchange request, we will assess the eligibility of the product for exchange.
If the product meets the exchange criteria, you will be provided with the following options:
Exchange for a different product of equal or lesser value.
Exchange for a different size, color, or variant of the same product, if applicable.
Exchange for store credit that can be used towards a future purchase.
In the case of a defective or damaged product, we may offer a replacement of the same product, subject to availability.
Exchange Shipping:
The customer is responsible for the shipping costs associated with the exchange, including the return of the original product and the shipment of the exchanged product.
Please ensure that the exchanged product is securely packaged to prevent damage during transit.
We recommend using a reliable shipping service with tracking and insurance for the returned package. Thiaworld Online Jewellery is not responsible for any lost or damaged packages during the return shipping process.
Product Evaluation:
Upon receiving the returned product, we will inspect it to ensure that it meets the exchange criteria.
If the product is found to be in satisfactory condition, we will proceed with the exchange as agreed upon.
If the product does not meet the exchange criteria, we will contact you to discuss the available options.
Exchange Confirmation:
Once the exchange is approved and processed, you will receive confirmation via email or other appropriate means.
Any price difference between the original product and the exchanged product, including applicable taxes and shipping charges, will be handled accordingly. You may be required to make an additional payment or receive a partial refund, as applicable.
Additional Terms:
The exchange policy applies only to purchases made directly from Thiaworld Online Jewellery. For products purchased from third-party sellers or marketplaces, please refer to their respective exchange policies.
The exchange policy may be subject to change without prior notice. Please refer to the latest version available on our website or contact our customer support team for any clarifications or inquiries regarding exchanges.
Please ensure that you thoroughly review and understand our exchange policy before initiating an exchange request. If you have any questions or require further assistance, please contact our customer support team, and we will be happy to assist you.
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